Telecommunications Support and Services

How to Request Service or Report an Issue: 

For telephone moves, adds, changes, or disconnects, request consultation, reset voice-mail password, order patch cords, report trouble, or any other telephone-related issue please:  

Click here to SUBMIT a TICKET. 



Voicemail Upgrade Scheduled November 15, 2019

ITSS will upgrade UNT Denton customers, who use analog/digital telephone services, to a new voicemail system November 15, 2019.

Users will still have access to the majority of capabilities and features they use today, with some minor changes:

  • Voice messages will continue to be delivered to both your desk phone and email.
  • Reading or deleting messages from your email does not mark a message as read or remove it from your desk phone or vice versa.
  • Customers can opt to have messages delivered to only their desk phone or only their email if desired.

To learn how to set up and access your Voicemail, click here


Customer Guides:


Please address any questions about this page or contact the department at