Information Technology Shared Services (ITSS) keeps UNT System entities running, whether the task is checking and responding to email, keeping grades updated or maintaining the payroll system for the system’s 5,000 employees and 40,000 students.
Information Technology Shared Services supports the entire student life cycle – from recruiting, admissions and financial aid to advising and degree audits – helping to ensure their success.
Information Technology Shared Services (ITSS) staff members are committed to providing the best possible services to students, faculty and staff. Take a peek at their status board and see how the systems are doing at sla.untsystem.edu.
Information Technology Shared Services provides many different forms of technology support for students. Whether it is classroom technology, lecture recording, video conferencing or student computer labs, ITSS strives to support the primary purpose of the UNT System – Education.
Comprised of 270 staff members providing 60 different services, the Information Technology Shared Services (ITSS) staff is charged with keeping up with everything from maintaining the UNT System’s technology infrastructure and hardware to supporting the software faculty, staff and students run on their computers at each campus.
Information Technology Shared Services provides IT support for students, faculty and staff at the following locations: UNT, UNT Dallas, UNT Dallas College of Law, UNT Health Science Center, UNT System, UNT System College of Pharmacy, UNT System Human Resources and UNT System Business Service Center.
Many employees are enjoying the use of a digital workspace thanks to Microsoft Office 365, OneDrive for Business. Information Technology Shared Services began migrating faculty and staff to the new cloud application in June 2014. As a digital workspace, the OneDrive Desktop Application lets you easily sync files between your computer, mobile devices or multiple computers. You can choose specific folders to sync or drag and drop items from your PC to your OneDrive folder to seamlessly connect your documents and files for 1 TB of cloud storage.
The PeopleSoft Upgrade for Finance project team continues to make improvements while upgrading the PeopleSoft Finance system from version 9.0 to version 9.2.
“The primary goal is to reduce the need for system customizations and deliver greater capability and use for PeopleSoft tools,” said Kem Marcum, ERP application development director in Information Technology Shared Services During the project, the team partnered with Ciber Inc. for help with project management, functional and technical consulting resources.
The Information Technology Shared Services dashboard will serve as an online dynamic reporting system that shows the status of service requests, incidents and projects that ITSS is currently working on to better serve customers. The comprehensive dashboard is the result of the second phase of the ITSS website redesign to improve online functionality and offer more information for customers and stakeholders.