Central Web Services (CWS) provides hosting and support for informational, public-facing web content to appropriate campus entities, which include:
We don’t offer services for:
Our hours of operation are 8am to 5pm, Monday through Friday.
Our weekly scheduled maintenance window is from 10pm on Saturday to 2am on Sunday.
Hosting users receive access to these resources:
Storage requirements over 1GB must be justified in writing and approved by CWS.
CWS will strive to maintain the availability of these services at all times. In the event of an outage, CWS staff members will resolve the issue promptly and provide appropriate information to users via available channels.
We reserve the right to remove a website or application if the website or application: (1) compromises the confidentiality, integrity, or availability of University data or information systems; (2) violates University policies or laws that govern the use of University data; or (3) performs a function that is inappropriate for a public-facing internet site. Examples of inappropriate use of this service include, but are not limited to:
CWS staff respond to support requests submitted via the online ticketing system at https://ithelp.untsystem.edu.
Routine service requests will receive a response within eight business hours and design and assessment within five business days. When one or more sites are unavailable, critical incident requests will receive a reply within one hour and a resolution within eight hours. Routine incident requests, isolated to a single location and don’t affect service availability, receive a response within four business hours and a resolution within 24 business hours.
This SLA does not cover support requests submitted through channels other than the online ticketing system.
CWS maintains and supports a custom distribution of Drupal. We provide comprehensive support for sites using this distribution on our servers. This support falls into three categories:
While we may be able to offer advice as time allows, the following areas are considered to be the site maintainer’s responsibility:
We provide domain names to our hosting providers via the ITSS Data Communications DNS service. As a general rule, all domain names pointing to our servers must end in unt.edu, untsystem.edu, or untdallas.edu.