Wide Area Network (WAN)

Base Level Services: 

Design, install, upgrade as needed and maintain the wide area network. Support redundancy, capacity planning, interface to LEARN (Lone Star Education And Research Network) and other service providers, firewall configurations, equipment evaluation and selection, vendor evaluations, inventory management and day-to-day operations.

Service Level: 

Availability: 99.95%, 24x7.

Service Request Response:

Service Request Response Design and Assessment
Routine Request – changes to existing firewall rules 8 business hours 5 business days

Incident Response:

Severity Response Resolution
Critical Incident – a loss of internet or EIS connectivity at any of the System locations 1 hour 8 hours
Routine Incident – a partial loss of connectivity(specific services, i.e. payroll, etc.) 4 business hours 16 business hours
Services Not Included: 

Application support.

Customers Served: 
Service Type: