Telephone Services – UNT, UNTD, UNTS

Base Level Services: 

Install, maintain, contract management, user training, inside plant (wiring), outside plant (wiring), password management (voicemail) records management (station, user, cable, etc.), monthly billing, move and change services, investigate new options and services (mobile integration, unified communications, VOIP, etc.) and inventory management

Service Level: 

Availability: 99.9%, 24x7

All work delivered to project plan specifications

Service Request Response:

Service Request Response Design and Assessment
Routine Request - move, add or change services 8 business hours 3 business days

 

Incident Response:

Severity Response Resolution
Critical Incident – an outage or issue that affects 49 or less users 1 hour 8 hours
Routine Incident – an outage or issue that affects 49 or less users 4 business hours 16 business hours
Services Not Included: 

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Customers Served: 
UNT
UNTS
UNTD
Service Type: