Install, maintain, contract management, user training, inside plant (wiring), outside plant (wiring), password management (voicemail) records management (station, user, cable, etc.), monthly billing, move and change services, investigate new options and services (mobile integration, unified communications, VOIP, etc.) and inventory management
Availability: 99.9%, 24x7
All work delivered to project plan specifications
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request - move, add or change services | 8 business hours | 3 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident – an outage or issue that affects 49 or less users | 1 hour | 8 hours |
| Routine Incident – an outage or issue that affects 49 or less users | 4 business hours | 16 business hours |
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