Mobile Application Service

Base Level Services: 

Vendor relationship and contract management; liaison between campuses and vendor for product development and incident management services; provide configuration support for product to ITSS supported services and solutions

Service Level: 

Contracted availability is 99.9%, 24x7, excluding planned downtime, calculated monthly (Scheduled Maintenance and Scheduled Down Time from Monday to Sunday between the hours of 1:00 AM and 4:00 AM EST)

Customers Served: