IT Measurement and Reporting

Base Level Services: 

Develop and report metrics measuring the quality and performance of and the satisfaction with IT services.

Service Level: 

Service availability and office hours

Service is generally available 8am - 5pm Monday - Friday by appointment.

65% of projects completed on time, within budget, as originally planned (without scope changes or customer delays)

Services Not Included: 

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Customers Served: 
UNT
UNTS
UNTD
UNTHSC