Email hosting for faculty/staff

Base Level Services: 

Email, Calendaring, Contacts & Resource Reservation

Service Level: 

Availability: 99.0%, 24x7, excluding planned downtime, calculated monthly.

Service Request Response

Service Request Response Resolution
Routine Request such as create mailing list or Outlook resoure, SMTP whitelisting etc. 1 business day 5 business days

 

 

 

Incident Response:

Severity Response Resolution
Critical Incident - an outage or issue that affects 50 or more users 1 hour 8 hours
Routine Incident - an outage or issue that affects 49 or fewer users 4 business hours 24 business hours
Services Not Included: 

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Customers Served: 
UNT
UNTS
UNTD
UNTHSC
Service Type: