Email, Calendaring, Contacts & Resource Reservation
Availability: 99.0%, 24x7, excluding planned downtime, calculated monthly.
|Routine Request such as create mailing list or Outlook resoure, SMTP whitelisting etc.||1 business day||5 business days|
|Critical Incident - an outage or issue that affects 50 or more users||1 hour||8 hours|
|Routine Incident - an outage or issue that affects 49 or fewer users||4 business hours||24 business hours|