Directory Services

Base Level Services: 
  • Directory Services for authentication. Application infrastructure for most services. Permissions for File/Print services, IE, LDAP, AD, shibboleth and radius
  • Workstation management PKI/ Certificate services, Microsoft Active Directory Certificate Service, Federation Service (ADFS), System Center Operations Manager (SCOM), Configuration Manager (SCCM), Volume License Service and Account Management System (AMS) web site.
Service Level: 

Availability: 99.0%, 24x7, excluding planned downtime, calculated monthly.

Service Request Response:

Service Request Response Design and Assessment

Routine Request – Such as SSO setup, create identity, etc.

8 business hours 5 business days

 Incident Response:

Severity Response Resolution
Critical Incident – an outage or issue that affects 50 or more users 1 hour 8 hours
Routine Incident – account lockout, problem authenticating, incorrect directory information or an  issue that affects 49 or less users 4 business hours 8 business hours
Services Not Included: 

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Customers Served: 
UNT
UNTS
UNTD
UNTHSC