Design, install, upgrade as needed and maintain the data center network providing for critical computing resources (EIS, etc.). Support firewalls, VPNs, load balancing, redundancy, capacity planning, IP address management, day-to-day operation, equipment evaluation and selection, vendor evaluations and inventory management. Any UNTHSC data center network service is based on advance approval in writing by the UNTHSC CIO.
Availability: 99.5%, 24x7
Service Request Response:
|Service Request||Response||Design and Assessment|
|Routine Request - activating an existing port||8 business hours||5 business days|
|Critical Incident - an outage affecting 24 or more systems (ports)||1 hour||6 hours|
|Routine Incident - an outage affecting 23 or less systems (ports)||4 business hours||10 business hours|
Application Support; Any clinical or other high security research networks in the data center at UNTHSC.