Classroom Support UCD

Base Level Services: 
  • Perform research, design,procurementand installation of instructional equipment based on standard configuration (does not cover the cost of equipment or supplies);
  • Monitor room equipment to ensure correct operation;
  • Perform room equipment repair; (does not cover cost of equipment if not in warranty);
  • Perform PC operating system and application maintenance in support of general operation.
  • Provide Instructor assistance via telephone or onsite interactions;
Service Level: 

Incident Response: Target 85%

Incident Response:

Severity Response Resolution
Critical Incident – Building or multiple classrooms are out of service and are unable to accomplish University tasks 30 minutes 8 hours
Routine Incident – A classroom or classroom equipment is out of Service 1 business day 3 business days

 

Customers Served: 
UNTS