Acquistion and assignment of SSL certificates including renewals
Availability: Business Hours, 8a – 5p, Monday – Friday, excluding UNTS holidays.
| Severity | Description | Response Objective | Resolution Objective |
| Support Incident | All service incidents are passed on to the certificate services vendor | 2 business hours | 2 business days |
| Routine Request | Request for new certificate type, new domain of other changes | 8 business hours | 3 business days |