Certificate Services

Base Level Services: 

Acquistion and assignment of SSL certificates including renewals​

Service Level: 

Availability: Business Hours, 8a – 5p, Monday – Friday, excluding UNTS holidays.

Response

Severity Description Response Objective Resolution Objective
Support Incident All service incidents are passed on to the certificate services vendor 2 business hours 2 business days
Routine Request Request for new certificate type, new domain of other changes 8 business hours 3 business days

 

 

Customers Served: 
UNT
UNTS
UNTD
UNTHSC