Acquistion and assignment of SSL certificates including renewals
Availability: Business Hours, 8a – 5p, Monday – Friday, excluding UNTS holidays.
|Severity||Description||Response Objective||Resolution Objective|
|Support Incident||All service incidents are passed on to the certificate services vendor||2 business hours||2 business days|
|Routine Request||Request for new certificate type, new domain of other changes||8 business hours||3 business days|