Services

Base Level Services:
  • Maintain Basic security access for EIS (PeopleSoft, FileHub, ITSS file shares, ImageNow) and other related systems
  • Assist with design, configuration and integration of third party software with ACES (Access Control Executive System)
  • Act as primary problem management resource for application security
  • Provide Account management services including account creation and maintenance
Service Level:

Incident Response:

Severity Response Target Close / Timeframe
Campus Wide Outage 15 Minutes 4 Hours, 24x7
Major Administrative Process inoperable or degraded 30 Minutes 6 Hours, 24x7
Application feature error 2 Hours 12 Hours, M-F 8am-5pm
Services Not Included:

Does not include clinical, research or local UNTHSC systems or support.

Customers Served:
UNT, UNTD, UNTHSC, UNTS
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