Cellular Services

Base Level Services: 
  • Conduct requirements/needs analysis for cellular services.
  • Negotiate with vendors to provide services, research new vendor offering for mobile integration.
  • Review monthly billing statements and process cellular billing.
  • UNTHSC
    - Process internal requests/approvals
    - Order requested equipment
    - Process with a $10 fee for each service line (phone number)
    - Provide customer with reports regarding their services
Service Level: 

As contracted with retail service provider

Service Request Response:

Service Request Response Design and Assessment
Routine Request - order for service or change of an existing service 8 business hours 5 business days

Incident Response:

Severity Response Resolution
Critical Incident/Request -Customer experiences total loss of service, is going out of town and needs an adjustment to service for the trip or needs billing reports for budget audit 1 hour 8 hours
Routine Incident/Request - Customer requests replacement for broken accessory or a change in service. 4 business hours 8 business hours
Services Not Included: 

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Customers Served: 
UNT
UNTS
UNTD
UNTHSC