Campus Wireless Network

Base Level Services: 
  • Design, install, upgrade as needed and maintain the campus wireless networks.
  • Support redundancy, capacity planning, IP address management, VPN management, day-to-day operation, equipment evaluation and selection, vendor evaluations and inventory management.
  • Based on customer written specifications for service and schedule information.
Service Level: 

Availability: 99.5% (excludes unplanned power outages in addition to equipment availability).

Service Request Response:

Service Request Response Design and Assessment
Routine Request - a request for additional coverage or specific ports access 8 business hours 5 business days

 Incident Response:

Severity Response Resolution
Critical Incident - a wireless outage that affects one or more buildings and 49 or more users 1 hour 8 hours
Routine Incident - a wireless outage that affects a part of a building and 48 or fewer users 4 business hours 24 business hours
Services Not Included: 

Application support.

Customers Served: