Availability: 99.5% (excludes unplanned power outages in addition to equipment availability).
Service Request Response:
|Service Request||Response||Design and Assessment|
|Routine Request - a request for additional coverage or specific ports access||8 business hours||5 business days|
|Critical Incident - a wireless outage that affects one or more buildings and 49 or more users||1 hour||8 hours|
|Routine Incident - a wireless outage that affects a part of a building and 48 or fewer users||4 business hours||24 business hours|