Design, install, upgrade as needed and maintain campus data distribution network providing 10/100 Mbps and 1/10 Gbps connectivity speeds depending on the application requirements. Support sub-netting, segmentation, redundancy, capacity planning, IP address management, equipment evaluation and selection, vendor evaluations and inventory management. Based on customer written specifications for service and schedule information.
Availability: 99.5% (excludes unplanned power outages in addition to equipment availability).
Service Request Response:
|Service Request||Response||Design and Assessment|
|Routine Request - to activate an existing data port(s)||8 business hours||5 business days|
|Critical Incident - service outage of 49 or more users in a single building||1 hour||8 hours|
|Routine Incident - service outage of 48 or less users in a single building||4 business hours||24 business hours|