Business Intelligence Infrastructure

Base Level Services: 

Operate the business intelligence Extract Transform Load and associated database infrastructure as well as the Cognos reporting infrastructure to support business intelligence activities across the UNT System Components.

Service Level: 

Availability: 98.9%, 24x7, excluding planned downtime, calculated monthly. Planned downtime can occur during maintenance windows which are identified as every Saturday, 7:00 pm-noon on Sunday and every Tuesday and Thursday from 7:00pm-9:30pm.

Incident Response:

Severity Response Target Close / Timeframe
Campus Wide Outage 15 Minutes 4 Hours, 24x7
Major Administrative Process inoperable or degraded 30 Minutes 6 Hours, 24x7
Application feature error 2 Hours 12 Hours, M-F 8am-5pm
Services Not Included: 

Delivery of user reporting or online search activities. Does not include Business Intelligence Local to Campuses.

Customers Served: