Blackbaud Raiser's Edge

Base Level Services: 

Contract and Relationship Management with vendor; Handle contractual payments for services rendered. Review and manage contract service levels. Liaison between Advancement Offices and Blackbaud for contract management services.

This hosted product provides Advancement Offices of all three campuses services via the following BlackBaud products: Raiser’s Edge, Gift Processing, Event Management, Donor Prospect Portfolio Management, NetCommunity Web Site and online giving, and Business Intelligence data warehouse

PeopleSoft General Ledger feed (outbound), and Imports of data from ITSS operated Student and Human Resource systems (inbound).

Service Level: 

Contracted availability is 99.9%, 24x7, excluding planned downtime, calculated monthly (Planned downtimes are Tuesdays and Thursdays from 11:00pm-3:00am EDT/EST and Sundays from 3:00am-7:00am EDT/EST)

Services Not Included: 


Customers Served: