Application Tools Support

Base Level Services: 

PeopleSoft Tools and utilities support; and integration coding for Perceptive Content (imaging)

Service Level: 

65% of projects completed on-time and on-budget, as planned following requirements approval (without scope changes or customer delays).

Incident Response:

Severity Response Target Close / Timeframe
Campus Wide Outage 15 Minutes 4 Hours, 24x7
Major Administrative Process inoperable or degraded 30 Minutes 6 Hours, 24x7
Application feature error 2 Hours 12 Hours, M-F 8am-5pm
Services Not Included: 

Application development for non-UNT System units.

Customers Served: