65% of projects completed on-time and on-budget, as planned following requirements approval (without scope changes or customer delays).
|Severity||Response||Target Close / Timeframe|
|Campus Wide Outage||15 Minutes||4 Hours, 24x7|
|Major Administrative Process inoperable or degraded||30 Minutes||6 Hours, 24x7|
|Application feature error||2 Hours||12 Hours, M-F 8am-5pm|
Application development for non-UNT System units.