Application Performance Monitoring (Zabbix)

Base Level Services: 
  • System administration and operation of the Zabbix availability and performance monitoring system including user administration and user support.
  • Monitoring and reporting of service levels for all systems and applications supported by IT Shared Services.
Service Level: 

Availability: 99.0%, 24x7, excluding planned downtime, calculated monthly.

Service Request Response:

Service Request Response Design and Assessment
Routine Request 8 business hours 5 business days

 

Services Not Included: 

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Customers Served: 
UNT
UNTS
UNTD
UNTHSC