Application Performance Monitoring (Zabbix)

Base Level Services: 
  • System administration and operation of the Zabbix availability and performance monitoring system including user administration and user support.
  • Monitoring and reporting of service levels for all systems and applications supported by IT Shared Services.
Service Level: 

Availability: 99.0%, 24x7, excluding planned downtime, calculated monthly.

Service Request Response:

Service Request Response Design and Assessment
Routine Request 8 business hours 5 business days


Incident Response

Severity Response Resolution
Citical Incident - More than one Service monitor is failing 2 hours

8 hours

Routine Incident - Isolated to a single service monitor, not affecting service availability 8 business hours 3 business days


Services Not Included: 


Customers Served: 
Service Type: