Availability support is provided 24x7, excluding planned downtime. Planned downtime can occur during maintenance windows which are identified as every Saturday, 7:00 pm-noon on Sunday and every Tuesday and Thursday from 7:00pm-9:30pm.
|Severity||Response||Target Close / Timeframe|
|Campus Wide Outage||15 Minutes||4 Hours, 24x7|
|Major Administrative Process inoperable or degraded||30 Minutes||6 Hours, 24x7|
|Application feature error||2 Hours||12 Hours, M-F 8am-5pm|
Does not include clinical, research or local UNTHSC systems or support.