Administrative Application Security Administration

Base Level Services: 

Maintain Basic security access for Enterprise Information System (EIS) and related systems; act as primary problem management resource for application security

 

Service Level: 

Incident Response:

Severity Response Target Close / Timeframe
Campus Wide Outage 15 Minutes 4 Hours, 24x7
Major Administrative Process inoperable or degraded 30 Minutes 6 Hours, 24x7
Application feature error 2 Hours 12 Hours, M-F 8am-5pm
Services Not Included: 

Does not include clinical, research or local UNTHSC systems or support.

Customers Served: 
UNT
UNTS
UNTD
UNTHSC