ITSS strives to support the primary purpose of the UNT System – Education.
ITSS supports the entire student life cycle – from recruiting, admissions and financial aid to advising and degree audits – helping to ensure their success.
Information Technology Shared Services (ITSS) staff members are committed to providing the best possible services to students, faculty and staff. Take a peek at their status board and see how the systems are doing at sla.untsystem.edu.
ITSS provides many different forms of technology support for students. Whether it is classroom technology, lecture recording, video conferencing or student computer labs.
ITSS is a UNT System Shared service like UNT System Human Resources and UNT System Business Service Center.
ITSS provides IT support for students, faculty and staff at all UNT System campuses and locations.
Information Technology Shared Services (ITSS) keeps UNT System entities running, for the system’s 5,000 employees and 40,000 students.
IT Shared Services (ITSS), along with the other Shared Services [Human Resources, Business Service Center], is working on the development of Service Level Agreements (SLA) for all of the services listed in ITSS’s service catalog. I cannot overstress the importance of these service levels to our future. We will use them to compare to availability in the marketplace, to report monthly to customers, to identify areas where customers require different service levels, and to provide ITSS with data for continuous improvement.
As reported in previous editions of the ITSS Quarterly Newsletter, FrontRange Heat Cloud is replacing Remedy and other tools used throughout the UNT System for incident management or what is commonly referred to as call tracking. The bulk of implementation work is complete. The vendor is delivering a few new features in its next version release to address some specific business requirements. The new version went into production the weekend of September 28th. Many support areas are busy creating content in Heat to prepare for the system-wide go live in December 2013.