Heat Implementation Update

Wednesday, October 16, 2013

As reported in previous editions of the ITSS Quarterly Newsletter, FrontRange Heat Cloud is replacing Remedy and other tools used throughout the UNT System for incident management or what is commonly referred to as call tracking. The bulk of implementation work is complete. The vendor is delivering a few new features in its next version release to address some specific business requirements. The new version went into production the weekend of September 28th. Many support areas are busy creating content in Heat to prepare for the system-wide go live in December 2013.