ITSS strives to support the primary purpose of the UNT System – Education.
ITSS supports the entire student life cycle – from recruiting, admissions and financial aid to advising and degree audits – helping to ensure their success.
Information Technology Shared Services (ITSS) staff members are committed to providing the best possible services to students, faculty and staff. Take a peek at their status board and see how the systems are doing at sla.untsystem.edu.
ITSS provides many different forms of technology support for students. Whether it is classroom technology, lecture recording, video conferencing or student computer labs.
ITSS is a UNT System Shared service like UNT System Human Resources and UNT System Business Service Center.
ITSS provides IT support for students, faculty and staff at all UNT System campuses and locations.
Information Technology Shared Services (ITSS) keeps UNT System entities running, for the system’s 5,000 employees and 40,000 students.
ITSS shows its commitment to its customers with Service Level Agreements. These agreements keep track of how ITSS services are working — keeping ITSS accountable, transparent and ready to respond quickly to any problems.
ITSS introduced Microsoft’s OneDrive and upgraded all EagleConnect accounts to Microsoft’s Office 365 to allow students to access the full range of Windows applications from all web-enabled devices through one platform, making everything from checking email to creating class presentations easier.
IT Shared Services (ITSS), along with the other Shared Services [Human Resources, Business Service Center], is working on the development of Service Level Agreements (SLA) for all of the services listed in ITSS’s service catalog. I cannot overstress the importance of these service levels to our future. We will use them to compare to availability in the marketplace, to report monthly to customers, to identify areas where customers require different service levels, and to provide ITSS with data for continuous improvement.