Service Level Agreements help ensure positive ITSS service experiences

Monday, April 7, 2014

ITSS shows its commitment to its customers with Service Level Agreements. These agreements keep track of how ITSS services are working — keeping ITSS accountable, transparent and ready to respond quickly to any problems.

ITSS offers students 50 GB storage through Microsoft’s OneDrive

Monday, April 7, 2014

ITSS introduced Microsoft’s OneDrive and upgraded all EagleConnect accounts to Microsoft’s Office 365 to allow students to access the full range of Windows applications from all web-enabled devices through one platform, making everything from checking email to creating class presentations easier.

The Importance of Service Level Agreements

Wednesday, October 16, 2013

IT Shared Services (ITSS), along with the other Shared Services [Human Resources, Business Service Center], is working on the development of Service Level Agreements (SLA) for all of the services listed in ITSS’s service catalog. I cannot overstress the importance of these service levels to our future. We will use them to compare to availability in the marketplace, to report monthly to customers, to identify areas where customers require different service levels, and to provide ITSS with data for continuous improvement.