General Questions

Electronic Information Resource Accessibility Tools and Resources are located here.
Yes, the UNT System is committed to promoting learning and assisting faculty and staff in pursuing higher education for themselves and their dependents. Read the policy.
All purchases are subject to departmental approval, funds availability, and compatibility with existing systems. Go to Service Now and navigate to Self-Service - Service Catalog > Desktop Services > New Hardware to complete your request.
For general support, contact your local IT support team or the helpdesk for your campus.
Information Security offers online cybersecurity awareness training for faculty and staff of all UNT System components. The cybersecurity awareness course covers the basics of information security and current trends, best practices, and important policies regarding computing usage throughout the UNT System.
IT Shared Services is located within UNT’s Discovery Park. Our address is 3940 North Elm, Suite E201, Denton, Texas 76207.
Visit the IT Shared Services CIO Cabinet to view those who serve.
The management at Barnes and Noble has instructed us that to get educational discounted prices, the UNT community members need to go to thinkEDU.com. This site is a partnership with Barnes and Noble and offers many of the same software at the same discounts as one used to be able to purchase off the shelves in the old Union bookstore.
When you order a computer, you may also select any accessories from the regular Dell website and send it through with the requisition.
Users can submit a request using the IT Help system located at IT Help. If a user has issues with their network and cannot submit a using their desktop computer, please contact the Helpdesk by calling 940-565-4078.
Click Start, and then click Devices and Printers. On the top panel, click Add a printer. In the dialog box, select “Add A Network, Wireless, or Bluetooth Printer”. At the bottom of the dialog, select “The Printer That I Want Isn’t Listed”. Select the bullet “Find A Printer In The Directory, Based On Location or Feature”. This will bring up a list of all printers in Active Directory. To narrow down the search to strictly printers in ITSS, type CITC into the Name field and click Find Now.
On your Outlook client, click on File, Account Settings and Delegates Access. On the Delegates window click on Add, highlight the user, click on Add and OK. You will then be able to edit the delegate permissions for your mailbox.
Open Outlook. Click File and then click Account Settings button and select Account Settings from the drop down menu. Select the Data Files tab and click the Add button. Navigate to your .pst file and click OK. You should now see your archive listed in the mail panel on the left. To create a new archive folder, navigate where you want to save the .pst file and type in a new name in the File Name field and click OK.
To change your password, please go here. 
Click Start, and then click Run. In the open box, type cmd and then click OK. In the command prompt, type ipconfig /all. Your IP is located under “IP Address” and MAC is located under “Physical Address”.
Click Start, and then click Computer. On top of the window, click Map Network Drive. Select a letter drive and type in the full path provided by your immediate manager in the Folder field. For example: \\citcwin1.unt.ad.unt.edu
Any employee can create a standard configuration quote. It is best to involve your local IT staff in the generation of the quote since they can help you determine the appropriate standard configuration and accessories for your needs. This will also prepare them to configure and install the machine when it arrives. Please go to the ITSS Standard Configurations page and follow the instructions there.
Please go to here for more information.
If you are located outside the UNT network, you first need to connect to the campus VPN, click here for instructions. Then launch Remote Desktop by clicking on Start, All Programs, and Accessories. Choose Remote Desktop and type in the IP address of your workstation.
Find out more here.

If you suspect a security violation has occurred, contact your IT Helpdesk right away. If confidential or sensitive data is associated with any computer involved in the incident, please call Information Security immediately at 940-369-7800 or contact us by email at security@untsystem.edu.

Refrain from accessing or further interacting with the computer in question. This will help preserve evidence integrity before the Information Security team can collect an image for forensic analysis.

 

Incident Reporting Steps:

  • Notify your IT Helpdesk or IT support staff
    • UNT UIT Helpdesk: 940-565-2324
    • UNT System CTSS Helpdesk: 940-565-4078
    • UNT Dallas ITSS Helpdesk: 972-780-3626
    • UNT HSC Helpdesk and Client Services: 817-735-2192
  • Notify your immediate supervisor
  • Do not allow any changes to be made to the computer or related system

 

If you wish to report criminal activity, contact your campus Police Department.

  • UNT Police Department: 940-565-3000
  • HSC Police Department: 817-735-2210 (non-emergency number)
  • UNT Dallas Police Department: 972-780-3009

 

More information is available at Incident Reporting.

E-mail Information Services with the employee’s name, EMPL ID, title, and the badge access requested.  An IDO will be prepared for the new employee to take to ID Systems to pick up the badge.  The IDO will be placed in the new employee’s box.
E-mail Information Services with the employee’s name, EMPL ID, title, and the keys requested.  A key request will be sent to Access Control and a letter detailing how to pick up keys will be placed in the new employee’s box.
E-mail Patricia Bell and notify her that you need a new badge. Please include your EMPL ID.  You will receive an IDO to take to ID systems on the UNT campus where your new badge will be printed.
Request the form by e-mailing ITCompliance@untsystem.edu.  A written agreement must be in place between the institution and the individual for whom the EUID is requested.
While you are in Remote Desktop, you will need to use the following keystroke command CTRL+ALT+INSERT
For more information on the guidelines from IT Governance, see here.

All workstations should use antivirus software for protection against malware. ITSS Information Security provides McAfee Antivirus software that can be downloaded at Free Antivirus Software with a valid EUID and password. The antivirus software should be configured for regular updates and automatic scans to remain effective. In addition, you can reduce your risk of compromise by following these practices:

  • Keep all software up to date.
  • Backup your data.
  • Download files and applications from trusted sources only.
  • Be wary of hyperlinks in emails and only click on links you expected to receive.

You can learn more about information security by visiting the Information Security website.

Campus Technology Support Services, IT Service Management, Communication and Collaboration Services, Enterprise Systems Infrastructure Services.
We intend to review processes to ensure that we are taking maximum advantage of current PeopleSoft capabilities. Our current system is basically using the functionality available 10 years ago when the original implementation occurred. The goal of process reviews is to minimize customizations which drive up the cost of the upgrade and ongoing support.
An EUID is the account that is assigned to you in order to access the institutional services for which you have been approved. Learn more about how to manage your EUID at AMS.
If you clicked on a link or responded to an email that you suspect may have been a phishing attempt, you should immediately change your password and contact your IT support staff. The senders of the fake email may be attempting to collect valid credentials for access to UNT institution services, or may have installed malware on your computer. Report the incident to your supervisor and IT support staff, so any additional containment or handling can be coordinated. More information is available at Phishing.
The IT Shared Services training information can be seen at IT Professional Development and Training.
ITSS Information Security provides McAfee Antivirus software that can be downloaded at Free Antivirus Software with a valid EUID and password.
All UNT System institution IT policies can be found at IT Regulations and Policies as well as on the policy pages for each individual institution.