Service Owner: Associate Vice Chancellor and CIO
Director: Deborah Eyzaguirre
Strategic Services is responsible for the UNT System IT governance process and project management activities across the ITSS organization as a neutral third party. The division consists of two key groups:
Portfolio and Project Management
For Strategic Services, Portfolio Management focuses on managing IT requests submitted to product managers for review/approval. ITSS uses an IT Service Management tool (ServiceNow) that allows customers to make requests. Customers can describe their business needs and how their request aligns with strategic goals. ITSS Can look at resource availability to ensure it can meet a business need date.
The tool facilitates the IT governance process by allowing governance committees to see in one place the business need, the business value score, resource availability and financial information to support decision making. IT Governance is all about focusing efforts on projects that provide the best value to the UNT System enterprise.
ServiceNow also supports project management functions for all approved IT project requests. The core responsibility of project management is to facilitate communication among project team members as well as the various sponsors and stakeholders. ServiceNow provides the means to track project status, project issues, project documents and various analytics. By keeping project team members focused on the project tasks and deadlines, this tool helps ITSS in delivering IT projects on time and within budget.
For more information on ServiceNow or the IT Governance process, please email: