Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) is a security measure that adds an additional layer of protection to sensitive information. It requires an individual to provide secondary information that verifies that the individual is authorized to access the information before the individual is allowed to view or change the information. For example, an ATM requires you to have both your physical bank card and your four-digit pin to get cash—multiple factors.

All faculty and staff from UNT System Administration and all UNT System institutions should use multi-factor authentication (MFA) through our security partner, DUO, to protect their identity and valuable personal information from cyber threats.

How to Enroll in Multi-Factor Authentication

Multi-Factor Authentication Frequently Asked Questions

 

How to Enroll in Multi-Factor Authentication
These instructions provide information on the steps required to enroll in MFA, how to register your mobile device using the “Duo Mobile” app, and how to register a backup device. 
Verify Your Identity
Step 1: Go to https://mfa.untsystem.edu/ and enter your EUID and password:


Step 2: Select "Enroll in MFA":


Step 3: When prompted, verify your identity by entering three forms of personal information:

  • Your date of birth
  • Your social security number
  • The secret answer that you provided in the Account Management System, https://ams.unt.edu 

Register Your Mobile Device and Install the Duo Mobile App

Step 4: Click “Start Setup”:

Step 5: Select the type of device that you will register. The recommended type is mobile phone.

Click “Continue”:

 Step 6: Enter your mobile number. Select “Continue”.

Click “Continue”:


Step 7: Select the mobile device operating system.

Click “Continue”:

Step 8: Install the free “Duo Mobile” app:

 After you have installed the Duo Mobile app, select “I have Duo Mobile installed”.

Step 9: Using the Duo Mobile app on your mobile device, follow the prompt to point your camera at the QR code on the screen. Your device will be instantly registered in the MFA system.
Click “Continue”:

Step 10: Success!! 

Click Dismiss to return to the Duo screen:


Register a Backup Device

It is strongly recommended that you register a second device or method as a backup option for multi-factor authentication.  Adding a second device will allow you to use protected resources in the event you do not have access your mobile device.
Step 1: Select “Add another device” and follow instructions:


Sample Backup Option: Register a Landline

Step 2: After selecting “Add another device” (above), Select “Landline” then select “Continue”:


Step 3: Enter the telephone number that you will use for backup multi-factor authentication.
(Note: this may be any phone number to which you have access.)

Then click “Continue”:

Step 4: Success! You have now added a backup method for multi-factor authentication.

Logout of the MFA Portal

Select the logout button from the menu bar:


You may return to https://mfa.untsystem.edu/ to make any edits or additions to your multi-factor settings.

Authenticating with Duo MFA

Resources protected by MFA will present an authentication screen and allow you to choose the authentication method.  The example below sends a request to your mobile device.

Step 1: Choose “Send Me a Push” to send the response to your mobile device.

Step 2: Open the “Duo Mobile” app on your mobile device:


Step 3: Tap “Approve” from the Duo Mobile app screen to unlock the protected resource or you may follow the prompt from a landline call or SMS passcode to unlock the protected resource:


If you have any questions or need assistance, you may contact your local department’s IT support group or helpdesk. Due to the sensitivity and security regarding this, the IT support desk will request you to provide verification of identity.

UNT UIT Helpdesk: 
https://helpdesk.unt.edu
helpdesk@unt.edu
940-565-2324 

UNT HSC Helpdesk: 
http://helpdesk.unthsc.edu
817-735-2192 

UNT Dallas Helpdesk: 
https://oit.untdallas.edu/help-desk
972-338-1448 

UNT System: 
ITHelp@untsystem.edu
940-565-4357