Multi-Factor Authentication

What is Multi-Factor Authentication?

Multi-factor authentication (MFA) is a security measure that adds a layer of protection to sensitive information. It requires individuals to provide secondary information that verifies that they can access the information before viewing or changing it. For example, an ATM requires you to have both your physical bank card and your four-digit pin to get cash — multiple factors.

All faculty and staff from UNT System Administration and all UNT System components should use multi-factor authentication through our security partner, Duo, to protect their identity and valuable personal information from cyber threats.

How to Enroll in Multi-Factor Authentication

Multi-factor authentication frequently asked questions


How to Enroll in Multi-Factor Authentication

These instructions provide information on the steps required to enroll in MFA, register your mobile device using the Duo Mobile app, and register a backup device.

Verify your identity

Step 1: Go to https://mfa.untsystem.edu/ and enter your EUID and password

Enter EUID and password to login


Step 2: Select Enroll in MFA

Select enroll in MFA


Step 3: When prompted, verify your identity by entering three forms of personal information


Register your mobile device and install the Duo Mobile app

Step 4: Select Start Setup

Select start setup


Step 5: Select the type of device

The recommended type is a mobile phone.

Select Continue

Select device type, then select continue


Step 6: Enter your mobile number

Select Continue

Enter mobile number, then select continue


Step 7: Select the mobile device operating system

Select Continue

Select operating system, then select continue


Step 8: Install the free Duo Mobile app

Install the Duo Mobile app

After you have installed the Duo Mobile app, select I have Duo Mobile installed.

Select I have Duo Mobile installed


Step 9: Use the Duo Mobile app on your device and follow the prompt to point your camera at the QR code on the screen

Your device is instantly registered in the MFA system.

Select Continue

Point device camera at QR code on screen, then select continue


Step 10: Success!

Select Dismiss to return to the Duo screen

Select dismiss


Register a backup device

We recommended that you register a second device or method as a backup option for multi-factor authentication. Adding a second device allows you to use protected resources if you can’t access your mobile device.


Step 1: Select Add another device

Follow the instructions

Select add another device


Sample backup option: register a landline

Step 2: Select Landline

Select Continue

Select landline, then select continue


Step 3: Enter a telephone number

To which you have access that you will use for backup multi-factor authentication

Select Continue

Select continue


Step 4: Success!

You have now added a backup method for multi-factor authentication.

Success


Logout of the MFA portal

Select logout from the menu bar

Select logout

You may return to mfa.untsystem.edu to make any edits or additions to your multi-factor settings.


Authenticating with Duo MFA

Resources protected by MFA will present an authentication screen and allow you to choose the authentication method. The example below sends a request to your mobile device.

Step 1: Choose Send Me a Push

To send the response to your mobile device.


Step 2: Open the Duo Mobile app on your device

Open Duo Mobile app on device


Step 3: Select Approve from the Duo Mobile app screen

To unlock the protected resource or you may follow the prompt from a landline call or SMS passcode to unlock the protected resource

Select approve on the Duo Mobile app screen


If you have any questions or need assistance, you may contact your local department’s IT support group or helpdesk. Due to the sensitivity and security, the IT support desk will request you to verify your identity.

Contact us for help

UNT Help Desk

940-565-2324
helpdesk@unt.edu
Monday through Thursday from 8 a.m. to 9 p.m.
Fridays from 8 a.m. to 5 p.m.
Saturday and Sunday from 11 a.m. to 3 p.m.


UNT Dallas Help Desk

972-338-1448
helpdesk@untdallas.edu
Monday through Thursday 8 a.m. to 10 p.m.
Friday and Saturday 8 a.m. to 5:00 p.m.
 


UNT HSC Help Desk

817-735-2192
hschelpdesk@unthsc.edu
Monday through Friday 8 a.m. to 5 p.m.


UNT System Service Desk

940-565-HELP (4357)
ITHelp@untsystem.edu
Monday through Friday 8 a.m. to 5 p.m.


After hours, submit a Service Now ticket.