About Us

IT Shared Services Telecom services provides the most economical and reliable voice and unified communications offered in an evolving technological environment. Services extend to UNT System Administration and UNT System components in Denton, Dallas, and Frisco. Communications analysis, planning, design, facilities infrastructure installation and development, and operations are among the various services.

Telecom provides the following:

  • Landline voice communications
  • Voice over internet protocol (VoIP)
  • Unified communications
  • Audio conferencing
  • Long-distance
  • Cell phones (university-owned)
  • Pagers
  • Voice and data wiring installation and repair (copper and fiber)
  • Voice and data infrastructure estimates, planning, engineering, and project management for new buildings and renovations
  • Wide area network (WAN) circuits connectivity
  • Campus local area network (LAN) infrastructure connectivity
  • Campus wireless network infrastructure connectivity
  • Datacenter networks infrastructure connectivity
  • Video conferencing network infrastructure connectivity
  • Billing (interdepartmental cost-share for all communications services)
  • Purchasing (all communications services and equipment)
  • Invoice payment approval (all communications services and equipment)
  • Coordinates with all communications services providers for ordering, provisioning, installation, maintenance, trouble, and investigation of new products and services

Support

Submit requests for additions, moves, changes to service, and trouble reporting through Service Now.

For questions or comments regarding Telecom or this webpage, contact us at telecom.support@untsystem.edu.