Base Level Services:
Installation, maintenance and support of the backup infrastructure including D2D, tape and media agent systems; assist with agent installations; assist with area restores; trouble shooting backup/restore issues; storage policy definition and implementation; backup reporting for customer distribution; determination of backup storage and tape requirements; management of offsite storage and media; based on customer written specifications for service and schedule information.
Installation, maintenance and support of the backup and data DR service.
Services Not Included:
Enterprise Systems Infrastructure Services