Data Protection Services

Base Level Services:
Installation, maintenance and support of the backup infrastructure including D2D, tape and media agent systems; assist with agent installations; assist with area restores; trouble shooting backup/restore issues; storage policy definition and implementation; backup reporting for customer distribution; determination of backup storage and tape requirements; management of offsite storage and media; based on customer written specifications for service and schedule information.

Service Definition:
Installation, maintenance and support of the backup and data DR service.

Services Not Included:

  • Monitoring of success of individual server backups: that is the responsibility of the manager of the server.
  • Backup management services for workstations and laptops.
  • Enforcement of retention outside of individually established and agreed upon policies.
  • Any clinical, practice management, research or other local UNTHSC system.

Service Owner:
Enterprise Systems Infrastructure Services

Institutions Served:

UNT Dallas
UNT System