Base Level Services:
Installation, maintenance and support of the backup infrastructure including D2D,
tape and media agent systems; assist with agent installations; assist with area restores;
trouble shooting backup/restore issues; storage policy definition and implementation;
backup reporting for customer distribution; determination of backup storage and tape
requirements; management of offsite storage and media; based on customer written specifications
for service and schedule information.
Service Definition:
Installation, maintenance and support of the backup and data DR service.
Services Not Included:
- Monitoring of success of individual server backups: that is the responsibility of the manager of the server.
- Backup management services for workstations and laptops.
- Enforcement of retention outside of individually established and agreed upon policies.
- Any clinical, practice management, research or other local UNTHSC system.
Service Owner:
Enterprise Systems Infrastructure Services
Institutions Served:
UNT
UNT Dallas
UNT HSC
UNT System