The ITSS Central Web Services (CWS) team provides web hosting and support to appropriate campus entities free of charge. Appropriate entities include:
Our hosting services are intended for informational, public-facing content only. In particular, we do not provide services for the following:
Our hours of operation are 8am-5pm, Monday through Friday.
Our weekly scheduled maintenance window is from 10:00pm on Saturday to 2:00am on Sunday.
CWS Hosting users receive access to the following resources:
Storage requirements in excess of 1GB may be granted as necessary, but must be justified in writing and approved by CWS.
CWS will strive to maintain the availability of these services at all times. In the event of an outage, CWS staff members will resolve the issue promptly and provide appropriate information to users via available channels.
We reserve the right to remove a website or application if the website or application compromises the confidentiality, integrity, or availability of University data or information systems; violates University policies or laws that govern the use of University data; or performs a function that is inappropriate for a public facing internet site. Examples of inappropriate use of this service include, but are not limited to:
CWS staff will respond to support requests submitted via the online ticketing system at https://ithelp.untsystem.edu.
Routine service requests will receive a response within 8 business hours and design and assessment within 5 business days. Critical incident requests, when one or more sites are unavailable, will receive a response within 1 hour and a resolution within 8 hours. Routine incident requests, which are isolated to a single site and don’t affect service availability, will receive a response within 4 business hours and a resolution within 24 business hours.
Support requests submitted through channels other than the online ticketing system are not covered by this SLA.
CWS maintains and supports a custom distribution of the open source content management system Drupal. We provide comprehensive support for sites using this Drupal distribution on our servers; this support breaks down into three main categories:
While we may be able to offer advice as time allows, the following areas are considered to be the site maintainer's responsibility:
We provide domain names to our hosting providers via the ITSS Data Communication office's DNS service. As a general rule, all domain names pointing to our servers must end in ".unt.edu" or ".untsystem.edu". If the domain name you have in mind does not end in ".unt.edu" or ".untsystem.edu", please refer to the DNS FAQ.