Our Customers

How we serve you

IT Shared Services keeps the UNT System running, whether you’re checking email, updating grades for more than 40,000 students, or maintaining payroll for 5,000 employees. With over 260 staff at various locations which provide 60 unique services, we’re maintaining UNT System’s technology infrastructure while supporting the hardware and software that students, faculty, and staff require.

We provide service for customers and programs at all UNT System institutions:

Take a look at how we serve the people of the UNT System:

Students

IT Shared Services provides the services to help students become successful at the UNT System, starting with the recruiting and enrollment process. We receive and store applications, test scores, and transcripts before taking students through advising and registration. Students manage financial aid and housing online from any device through my.unt.edu.

IT Shared Services also makes life smoother for students by ensuring their demographic information is made available in computer systems used for housing, parking, dining services, scholarships, and financial aid to each campus, so students don’t have to duplicate information on multiple forms.

If a student experiences trouble with email, registering for classes, or any other issue, they can contact the helpdesk for their campus to receive assistance.

Top services provided to students are:

  • myUNT: The UNT student academic and business portal.
  • myDallas: The UNT Dallas student academic and business portal.
  • myHSC: The UNTHSC student academic and business portal.
  • Account Management System: Manage EUID account and password.
  • EagleConnect: Access campus email.
  • Canvas: Learning management system for online and blended courses.

Faculty

IT Shared Services provides the foundation for Canvas, the learning management system that allows faculty to conduct online classes and discussions with students. IT Shared Services also provides the infrastructure to record and monitor grades.

If faculty need help with grants, IT Shared Services has a system for keeping track of deadlines and applications.

Top services provided to faculty are:

Staff

IT Shared Services helps employees before their first day on the job and long after leaving.

Newly hired employees can complete new hire forms online. They can keep track of information such as vacation days, benefit signup, and salary level through the campus portal. Staff members also can get a UNT email address that stays with them after they’ve retired.

IT Shared Services also helps with the business tasks of UNT. Thanks to e-Pro software, purchase requests are submitted online instead of on paper forms previously routed from department to department. Such streamlined processes make work more efficient and less time-consuming.

IT Shared Services also hosts the software for payroll, donations, finance, budgeting, and document collaboration.

Top services provided to staff are:

UNT System

IT Shared Services also provides the infrastructure that operates the computer hardware, servers, and telephone systems for all System entities. And IT Shared Services handles the technology for emergency alerts, which quickly informs the UNT community about campus emergencies or closings.

The department also serves as the main point of contact for computer security for every system institution. If you suspect you have received a phishing email or hacking attempt, contact them right away so they can begin incident response procedures.

Other services provided by IT Shared Services

  • Infrastructure, including data centers, servers, virtual servers, storage, backup/recovery and networking
  • Email, Web services, SharePoint, unified messaging, file shares
  • Telecommunications
  • Internet access
  • Desktop services
  • Acquisition and licensing for widely used software and services
  • Management of all incident tracking across all campuses and the system

Staying accountable

IT Shared Services shows its commitment to its customers with service level agreements. These agreements keep track of how IT Shared Services services are working — keeping IT Shared Services accountable, transparent, and ready to respond quickly to any problems.

IT Shared Services makes agreements with an institution in the UNT System to provide service for a certain level of time — such as 99.5 percent of the time.