Our Customers

Information Technology Shared Services (ITSS) keeps the UNT System running, whether you’re checking email, updating grades, or maintaining payroll for 5,000 employees and more than 40,000 students. With over 260 staff at various locations which provide 60 unique services, we’re maintaining UNT System’s technology infrastructure while supporting the hardware and software that faculty, staff, and students require.

We provide service for customers and programs at all UNT System institutions:

Take a look at how we serve the people of the UNT System:

Students

ITSS provides the services to help students become successful at the UNT System, starting with the recruiting and enrollment process. We receive and store applications, test scores, and transcripts before taking students through advising and registration. Students manage financial aid and housing online from any device through my.unt.edu.

ITSS also makes life smoother for students by ensuring their demographic information is made available in computer systems used for housing, parking, dining services, scholarships, and financial aid to each campus, so students don’t have to duplicate information on multiple forms.

If a student experiences trouble with email, registering for classes, or any other issue, they can contact a help desk at their campus for assistance.

Top services provided to students are:

  • myUNT: The UNT student academic and business portal.
  • myDallas: The UNT Dallas student academic and business portal.
  • myHSC: The UNTHSC student academic and business portal.
  • Account Management System: Manage EUID account and passwords.
  • EagleConnect: Access campus email.
  • Canvas: Learning management system for online and blended courses.

Faculty

ITSS provides the foundation for Canvas, the learning management system that allows faculty to conduct online classes and discussions with students. ITSS also provides the infrastructure for inputting and monitoring grades.

If faculty need help with grants, ITSS has a system for keeping track of deadlines and applications.

Top services provided to faculty are:

  • mySystem: The UNT System faculty and staff business portal.
  • Canvas: Learning management system for online and blended courses.
  • SharePoint: Intranet platform for department websites.

Staff

ITSS helps employees before their first day on the job and long after they leave.

Newly hired employees can complete new hire forms online. They can keep track of information — such as vacation days, benefit signup, and salary level — through the campus portal pages. Staff members also can get a UNT email address that stays with them after they've retired.

ITSS also helps with the business tasks of UNT. Thanks to new e-Pro software, purchase requests can be submitted online instead of on paper forms that previously had to be routed from department to department. Such streamlined processes make work more efficient and less time-consuming.

ITSS also hosts the software for payroll, donations, finance, budgeting, and document collaboration.

Top services provided to staff are:

UNT System

ITSS also provides the infrastructure that operates the computer hardware, servers, and telephone systems for all system entities. And ITSS handles the technology for EagleAlerts, which quickly informs the UNT community about any campus emergencies or closings.

The department also serves as the main point of contact for computer security for every system institution. If you suspect you have received a phishing email or hacking attempt, contact them right away so they can begin incident response procedures.

Other services provided by ITSS:

  • Infrastructure, including data centers, servers, virtual servers, storage, backup/recovery and networking
  • Email, web services, SharePoint, unified messaging, file shares
  • Telecommunications
  • Internet access
  • Desktop services
  • Acquisition and licensing for widely used software and services
  • Management of all incident tracking across all campuses and the system
  • A new Governance/Portfolio/Project Management system that supports initiative requests through project management in a single tool for all ITSS initiatives

Staying Accountable

ITSS shows its commitment to its customers with service level agreements. These agreements keep track of how ITSS services are working — keeping ITSS accountable, transparent, and ready to respond quickly to any problems.

ITSS makes agreements with an institution in the UNT System to provide service for a certain level of time — such as 99.5 percent of the time. Customers can access that information thanks to two online reporting dashboards with data updated every 60 seconds: